How can we help you?
Please find some of our customers most frequently asked questions. If you have further please reach out to us at firstname.lastname@example.org.
We are based in the UK but we ship worldwide. Shipping is calculated when you check out and we use a Standard courier service (most often UPS). This means we can track your parcel to ensure it arrives safely. All Custom and Duty charges are the Buyers responsibility.
Once shipped we will send you a UPS tracking number by email.
Yes we deliver worldwide. We are based in the UK so shipping is calculated from the UK. We use a standard UPS service. All Duty and Custom charges are the buyers responsibility.
We guarantee the authenticity of every bag available for sale on The Hosta. We have an experienced team of experts to enable you to shop in absolute confidence. Further details can be found in our Authenticity Guarantee.
It is against the law to sell counterfeit goods. Therefore, we can take any attempt to re-sell counterfeit goods extremely seriously. In addition to our strict authentication process, customers consigning their items for sale must comply with our terms and conditions of sale which require that the item they are selling is owned by them and is authentic. Where possible, we will also request to see a copy of the original proof of purchase.
Each and every one of our bags are personally sourced, and we’re confident you’re going to love them. If, however, for some reason, it’s purchase is not exactly what you hoped you, we’ll gladly refund it (minus the shipping charges for both your delivery & return) provided your return matches all the following conditions.
If you are shipping an order outside of the UK, you may need to pay local customs and taxes for your purchase. You are liable for any and all charges.
Currently it is only possible to ship to one destination per order.
The Hosta needs a signature for delivery so unfortunately we do not ship to PO boxes.
The Hosta shares your concerns about privacy and security. We never store your credit card information and processes all payments using our specialised payment providers using the latest encryption technology to keep your personal details and payment information safe. TheHosta is powered by Shopify, who are PCI compliant, and who power millions of businesses worldwide.
Buying second hand items traditionally can be a hit or miss experience. However, at The Hosta, we personally source and inspect every single bag which we sell. We provide detailed product descriptions and photography of each item including any details of any wear and tear or imperfections. This ensures you can be satisfied with your purchase. If you’re not completely satisfied with your purchase, we offer a 14 days returns policy.